By placing an order via our Website, you agree to these Shipping Terms & Conditions (the “Terms”), together with our broader Terms & Conditions and Return & Refund Policy. These Terms govern how we process and ship your orders.
1. Order Processing and Cut‑Offs
Order processing includes order verification, payment authorization, and packaging. Most orders ship within 1‑2 business days, unless otherwise noted.
For pre‑orders, lead times and estimated ship dates will be clearly shown on the product page.
2. Domestic Shipping Options & Estimated Delivery Times
Service
Estimated Transit Time
Shipping Cost
Features
Standard Ground
Typically 7‑10 days
Free
Cost‑optimal; tracking included
Expedited (2‑Day)
2 business days
Free
Ideal for time sensitive orders
Overnight / Next‑Day
Delivered by next business day
Free
Guarantee may apply (carrier service level)
Definitions: “Standard”, “Ground”, and “Economy” typically refer to the same service level.
Free standard shipping applies to all orders.
3. International Shipping & Customs
We ship to most countries worldwide, except those listed under “Shipping Restrictions” below. International shipping rates are calculated at checkout based on weight, dimensions, destination, and selected service.
Import Duties, Taxes, or Customs Fees may apply depending on your location and local laws. These are the responsibility of the customer, unless you’ve selected Delivery Duty Paid (DDP). We encourage you to check your local customs regulations in advance.
Delivery Time Estimates:
Standard International Shipping: 9-14 days depending on destination, customs delays could extend delivery up to 30 business days.
Expedited International: 7-10 days via express couriers.
We cannot ship to: PO Boxes, APO/FPO, or military addresses (select services), and countries subject to trade sanctions or export restrictions without special arrangements (e.g. embargoed countries).
Prohibited items include hazardous goods, liquids, aerosols, or batteries restricted by air regulations (unless properly packaged and declared according to carrier guidelines).
Oversized or heavy items may require freight shipping or incur additional fees. We will notify you before fulfillment if this applies.
5. Order Tracking & Notification
Once your order ships, you’ll receive an email with a tracking number within 24 hours. Tracking updates may take up to one business day to appear in the carrier’s system.
You can also check your order status in your account dashboard (if applicable on our site).
6. Delivery Delays & Customer Notifications
If a shipment is delayed beyond the estimated delivery window, we will notify you via email with updated tracking info and a revised delivery estimate.
7. Lost, Stolen, or Damaged Shipments
We are responsible for the goods until they are received by you or your authorized agent. Our liability covers lost or damaged items during transit.
To initiate a claim, please contact us within 7 calendar days of the late delivery or receipt of damage. Provide: Order number, photos of packaging/item (if damaged), shipping date, and your contact information.
Resolution options:
Full refund via original payment method (excluding duties/taxes) within 7 business days, or
Replacement shipment at our expense.
If we collect evidence from the carrier confirming delivery—but you never received it—we will still fulfill your claim promptly and may initiate a dispute with the carrier on your behalf.
8. Additional Shipping or Handling Charges
Handling fees (e.g. remote-location surcharge, fragile item packaging, oversize fee) may apply. These will be disclosed at checkout or after purchase, if unavoidable.
For high-value orders or international shipments, we may offer or require shipping insurance. This covers loss or damage beyond the carrier’s liability limits and can be purchased during checkout or separately (optional).
9. Changes to Shipping Terms
We may update this Shipping Terms page at any time. Any changes will be effective for orders placed after the “Effective Date” at the top.
Major changes will be communicated through a site banner before taking effect.
10. Interplay with Other Policies
See our Return & Refund Policy for full details on returns, refunds, and cancellation rights.
See our Terms & Conditions for legal disclaimers, limitation of liability, etc.
11. Contact Us
Shipping Support: contact@salepricehub.com Customer Service: +62 31 5907009 Returns & Refunds Desk: See link in Return Policy here
Summary Table (At-a‑Glance)
Topic
Information
Order Processing
“We ship within 1–2 business days after receiving payment
Domestic Rates
See table above (Standard vs Expedited vs Overnight)
Free Shipping
Free for all orders
Dimensional Weight
We may charge for volume-based weight when applicable
International
DDP/DDU clarified; possible taxes
Restrictions
No PO boxes, embargoed regions, or hazardous items
Tracking
Email sent within 24 hrs; check in account
Delays
We’ll notify you; full rights under EU law apply
Lost/Damage
Contact within 7 days → Refund or reship at our cost
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